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0:00Denied? You're denying my claim?0:03I don't understand. I have full coverage.0:07I'm sorry, Mrs. Ogenson, but our liability is spelled out in paragraph 17.0:12It states clearly.0:13I can't pay for this.0:14Excuse me. Claims, Bob Parr.0:16I'm calling to celebrate a momentous occasion.0:19We are now officially moved in.0:22Yeah, well, that's great, honey. And the last three years don't count because...0:25Because I finally unpacked the last box. Now it's official.0:29Ha ha ha.0:30Why do we have so much junk?0:31Listen, honey, I've got to quiet here.0:33Say no more.0:34Go save the world one policy at a time, honey.0:36I gotta go pick up the kids' school.0:38See you tonight.0:39Bye, honey.0:40Excuse me.0:41Where were we?0:41I'm on a fixed income.0:44And if you can't help me, I don't know what I'll do.0:49No!0:56All right, listen closely.0:57I'd like to help you, but I can't.0:59I'd like to tell you to take a copy of your policy to Norma Wilcox on...1:03Norma Wilcox, W-I-L-C-O-X, on the third floor, but I can't.1:08I also do not advise you to fill out and file IWS2475 form with our legal department on the second floor.1:14I would not expect someone to get back to you quickly to resolve the matter.1:18I'd like to help, but there's nothing I can do.1:20Oh, thank you, ma'am.1:22I'm sorry, ma'am. I know you're upset.1:25Pretend to be upset.1:27Oh!1:29Oh!1:31You authorized payment on the Walker policy?1:35Someone broke into their house, Mr. Huff.1:37Their policy clearly covers them against any...1:39I don't want to know about their coverage, Bob!1:41Don't tell me about their coverage!1:43Tell me how you're keeping insurer care in the black!1:45Tell me how that's possible with you writing checks1:47to every Harry Hardluck and Sally sob story1:49that gives you a phone call!1:53Morning break is over.